RETURNS:
We offer a 100% customer satisfaction guarantee on all our products. Please all our Customer Service Department at 978-256-0938, 9:00 am-5:00 pm EST or email returns@rrawardscorp.com to return a product. The customer is responsible for all return shipping costs.
DAMAGED ITEMS:
We ask that you always inspect your package for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, please refuse delivery and call our Customer Service Department at 1-978-256-0938 during normal business hours or email us at returns@rrawardscorp.com. Please note your order# in the subject filed.